This Privacy Policy explains how TrackMyUtilities ("we", "our", or "us") collects, uses, and protects the personal data you provide when using our app. We are committed to protecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR).

1. Information We Collect

a. Account Information

• Name
• Email address
• Password (encrypted)

b. Meter Reading Data

• Monthly readings (water, gas, electricity)
• Photos of meter readings

c. Device Information

• IP address
• Device type, OS version, and app usage logs (anonymised, if collected)

d. Optional Data

• Household name or ID (if used)
• Comments or notes entered with readings

2. How We Use Your Information

• Allow you to register and log in securely
• Record and display your submitted meter readings and photos
• Help you track and understand your utility usage
• Improve the app and its features
• (In the future) provide relevant ads or offers

3. Legal Basis for Processing

Under UK GDPR, our lawful bases for collecting and processing your data include:

• Consent – You give clear permission to process your personal data
• Contract – Processing is necessary to provide the app's services
• Legitimate Interests – To maintain and improve the functionality and security of the app

4. How We Store and Protect Your Data

• All data is stored securely on servers located in the UK
• Passwords are encrypted before storage
• We use standard technical and organisational safeguards to protect your data

⚠️ No method of transmission or storage is 100% secure. While we take reasonable precautions, we cannot guarantee absolute security.

5. Sharing of Your Information

We do not sell or rent your personal data.

We may share data:

• With service providers (e.g., cloud storage, analytics tools) under data processing agreements
• If required by law, regulation, or legal process
• If we introduce advertising or third-party integrations (you will be notified beforehand)

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience with the TrackMyUtilities app and website. A cookie is a small data file stored on your device that helps us recognize returning users, improve functionality, and tailor content.

Types of Cookies We Use

• Essential Cookies: Required for basic site functionality such as session management and authentication.
• Performance Cookies: Help us understand how users interact with our app (e.g., error tracking, usage patterns).
• Functional Cookies: Remember preferences such as saved household data or reading formats.

We do not use cookies for advertising or cross-site tracking at this time. If this changes, we will update this Privacy Policy and provide a new consent option.

Managing Your Cookie Preferences

You may accept or decline non-essential cookies using the cookie banner displayed when you first visit. You can also clear or block cookies through your browser settings at any time.

For more details on how we use cookies and to update your preferences, please visit our Privacy Policy

7. Your Rights (UK GDPR)

You have the right to:

• Access your personal data
• Correct inaccurate or incomplete data
• Request deletion of your data ("right to be forgotten")
• Object to or restrict processing in certain cases
• Withdraw your consent at any time

To exercise these rights, contact us at trackmyutilities@awakhiwekhabo.co.uk.

8. Data Retention

We retain your data for as long as your account is active or as needed to provide our services. If you delete your account, we will erase or anonymise your data unless legally required to retain it.

9. Children's Privacy

TrackMyUtilities is not intended for use by children under 13. We do not knowingly collect data from children. If you believe a child has provided personal information, please contact us immediately.

10. Changes to This Privacy Policy

We may update this policy from time to time. If we make significant changes, we will notify you via the app or email. Continued use of the app indicates your acceptance of the updated policy.

11. Contact Us

If you have questions, concerns, or want to exercise your rights, please contact us:

trackmyutilities@awakhiwekhabo.co.uk